Privacy Policy – FaeForge

Privacy Policy

General Terms

Faeforge.com and its operators (referred to as "we", "us", "our", "FaeForge") values the privacy of its users. We are dedicated to safeguarding any personal data we collect from you and adhere to all data privacy regulations. This Privacy Policy outlines the manner in which we gather, utilize, and manage personal data that you provide or that we collect when you use our website (www.faeforge.com), mobile apps, or our print-on-demand services, collectively referred to as "Services". By using our Services, you acknowledge and agree to the terms outlined in this Privacy Policy.

We do not intentionally gather, store, share, or sell personal data of users who are under 18 years old. If you are below 18 years, you must refrain from using our Services. If you are under 18 and have accessed our Services, please reach out to us at the provided email so we can remove your personal information.

It is important to note that our Services might have links to other external websites or services. We do not hold responsibility for the privacy policies or practices of these external sites. We advise you to be cautious when navigating away from our Services and to thoroughly review the privacy policies of each site or service you encounter. This Privacy Policy does not cover third-party sites or services. Should you have queries about your personal data or this Privacy Policy, get in touch with us at support@faeforge.com.

Information We Collect

For the purpose of delivering, maintaining, or enhancing our products and Services, and wherever it is necessary to fulfill our contract with you, we may:

  • Confirm your identity
  • Get in touch with you
  • Offer customer support (including through chat, our blog's comment section, or other platforms where you might contact us)
  • Manage your account with us
  • Bill you

To serve these purposes, the personal data we collect might include:

  • Your name
  • Your company's name
  • Shipping details
  • Email address and contact number
  • Payment and billing details (such as payment method specifics and the first and last digits of your payment card)
  • Information that can be found on government-issued identity documents, which might include images and other data
  • Details pertaining to order processing

If you have granted permission during account registration, ordering, newsletter or blog subscription, or provided your email address or other personal data to us for obtaining specific information, we will use your email to send you the relevant materials you have subscribed to. This might include newsletters, promotional materials, advertisements related to our Services, or any other information about our Services you have shown interest in. If at any time you wish to stop receiving these communications, you can unsubscribe by informing us at support@faeforge.com.

We gather location data from your profile or based on your IP address. This location information helps us enhance and tailor our Services to you. For instance, we use this data for our internal analytics, monitoring performance, adhering to regional requirements and policies, offering localized content, optimizing search results and suggestions, facilitating delivery and mapping services, and for marketing purposes.

Through the use of cookies and related technologies on our website, we gather data which can include details about your device, preferences, information entered during your visit, interactions with our site, and other data useful for analytical, marketing, and targeting purposes. This encompasses metrics like unique visits, return visits, session duration, and actions taken on the webpage.

In line with our legitimate interests to maintain security, provide you with access to, and enhance our Services, we also gather the following technical usage data:

  • Your account access patterns and timings
  • Details about the device and browser you employ
  • Your IP address and associated device information.

Sharing Personal Data with Third Parties

To deliver our Services at FaeForge, we collaborate with third-party service providers. These are entities that offer services on our behalf and with whom we share personal data to facilitate our Services ("Service Providers").

The information you provide us while using our Services, including technical usage data, is shared with third parties that offer hosting, server co-location, and data and cyber security services, aligning with our legitimate business interests.

Data you provide during the use of our Services may also be shared with third-party manufacturing services that we engage to serve you.

The email address, other contact details you provide, and your communications with our customer service are shared for business purposes, adhering to our legitimate interests, with providers specializing in communication, email distribution, content delivery, and customer support systems.

Details about your purchases and payments are shared with entities offering billing and payment processing, fraud detection and prevention, and financial advisory services. This ensures we can continue to offer our Services to you.

The data related to your website usage, as well as information gathered from cookies and similar technologies, is shared with web analytics, session recording, and online marketing service providers.

If we engage in marketing activities towards you, details about your account, purchases, and preferences may be shared with marketing service agencies.

When necessary to defend our legal rights, we might share your personal information with our legal consultants.

Your personal data might also be shared with our affiliated entities (those within our corporate group), based on our legitimate business interests.

There are times when we might be legally obligated or required to share your information with third parties. This could be to adhere to legal directives or to safeguard our, or another party's, legitimate rights. We will disclose your data to third parties, both within and outside your country, strictly as permitted by prevailing laws.

Retention Periods

We might hold onto your personal data for the duration that you possess a Faeforge account or as long as any of the previously mentioned legal grounds for data processing remain valid. For instance, should you decide to opt out of our marketing, newsletters, or blog emails, we will cease the utilization of your personal data for those specific purposes. If you have accessed our Services without setting up a Faeforge account, your personal data will be retained as long as necessary, especially to meet our legal duties like retaining information related to service provision, for instances such as tax compliance.

Upon ending your affiliation with us, either by deleting your Faeforge account or by no longer using our Services, we might still keep copies of your data. This retention is necessary to adhere to our legal responsibilities, settle disputes, counteract fraud and abuse, uphold our contracts, and/or safeguard our legitimate rights, given that we're allowed by prevailing laws to retain copies to defend our legitimate interests.

Your Rights

If you are a User in the European Economic Area (EEA) or the United Kingdom, you possess specific rights concerning your personal data as per the data protection regulations of the European Union and the United Kingdom. These rights enable you to:

  • Request access to your personal data.
  • Under certain situations, rectify, modify, delete, or limit the use of your personal data. This can be done by logging into your account or by contacting us using support@faeforge.com.
  • Oppose the processing of your personal data, particularly when we do not need to process your data to fulfill a contract or any other legal obligation.

It is essential to note that these rights might be restricted. For instance, if attending to your request would disclose personal data about another individual or if you ask for the deletion of data that we are either legally mandated to retain, have a legal right to retain, or possess strong legitimate reasons for retaining. The retention is valid as long as the law allows us to hold such information based on our legitimate interests.

Information Security

We endeavor to implement reasonable organizational, technical, and administrative safeguards to uphold the confidentiality, integrity, and availability of personal data. We strongly advise you to exercise caution when managing the personal data that you process online. This includes setting robust passwords for your account, ensuring you log out after each session to limit access to your computer and browser, and refraining from sharing any sensitive information with us.

International Data Transfers

The data you provide might be transferred to or accessed by our affiliated companies, service providers and subsidiaries in various countries, such as Germany, Latvia, Poland, Spain, and the UK.

Updates to Privacy Policy

We may make amendments to this Privacy Policy in the future, and any such changes will be displayed on this page without prior warning. As a result, we recommend that you revisit this page regularly to stay informed of any updates.

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